About
Business Analyst and Head of IT & Business Operations with 10+ years of experience across healthcare, fintech SaaS, and education technology. I translate business needs into clear requirements, build EHR and executive reporting in Power BI, Tableau, and Salesforce, and lead UAT through go-live. Today I also design and ship AI-enabled automation and internal tools for a multi-office behavioral health practice.
Experience
Head of IT & Business Operations
Cognitive Behavior Institute · Pittsburgh, PA
- Own technology and business systems for a 3-office practice with 86 staff across the USA, India, and the Philippines.
- Oversee EHR operations and reporting, HIPAA-aligned operations, security, and a portfolio of about 30 vendors.
- Turn executive and department needs into requirements, then design, build, test, and roll out internal tools.
Business Analyst II, Reporting
Horizon Blue Cross Blue Shield of New Jersey
- Delivered Power BI, Tableau, and Excel reporting for 7 teams, including Credentialing and Provider Network.
- Documented Salesforce flows, BRDs, FRDs, and user stories; led UAT for Salesforce releases.
Technical Business Analyst
Public Consulting Group · Austin, TX
- Gathered requirements for special education platforms used by school districts in multiple states.
- Designed web and mobile UX flows in Axure RP; validated REST APIs in Postman.
Business Systems Analyst
UnitedHealthcare (Optum Rx) · New York, NY
- Defined requirements for the Optum Rx provider search on web and mobile.
- Built Tableau and Salesforce executive scorecards; led UAT, A/B, and prototype testing.
IT Business Analyst, Implementations & Activations
Payactiv, Inc. · Silicon Valley, CA
- Reduced client onboarding time by 20% working across Sales, Legal, Compliance, and IT.
- Owned API integrations with UKG, ADP, Paychex, Paycor, Paylocity, QuickBooks, and Rippling.
Junior Business Analyst
Apple Bank · New York, NY
- Supported requirements and cross-device UAT for iOS and Android mobile banking apps.
Selected projects
13-Agent AI DevOps Team
A sequential build, test, and release pipeline with BA, architect, QA, DevSecOps, UAT, release, and SRE agents, plus a live dashboard.
AI Website Chatbot
Answers website visitors and internal staff from a searchable knowledge base.
Email Threat Detection
Flags phishing, scams, and malware across company Gmail mailboxes, with an admin dashboard.
Project & Task Management
A Kanban app with department routing, team dashboards, and Google Calendar sync, adopted across departments.
HR Approval Workflow
A multi-level HR to Executive approval flow built on Google Forms, Sheets, and Apps Script.
Vendor Management System
The framework that governs about 30 technology and service vendors: selection, contracts, renewals, and performance.
Skills
Analysis & Delivery
Data & Reporting
Platforms & Integration
Agentic AI & Multi-Agent Systems
LLMs & Retrieval (RAG)
AI Coding Tools
Automation
Development & Cloud
Education & certifications
B.S. Computer Science
Business Analysis (Microsoft) · Project Management Foundations (Microsoft)
Business Application Engineer (Cisco) · Engaging Stakeholders for Success (Cisco)